Utility Billing Clerk Description

The Utility Billing Clerk is responsible for understanding City services, greeting the public in a friendly manner, maintaining all utility billing accounts, process monthly billing, determine the need for meter rereads, managing and maintaining accurate billing records, payment processing, cash receipting, records retention, greet the general public, answer multi-line phone system and direct calls to appropriate department. Utility Billing Clerk also assists the City Secretary/City Administrator to provide administrative support to the Mayor, City Council, Council-appointed boards and staff, special projects and/or other administrative tasks as assigned.

Requirements

Knowledge of:

Modern office practices, procedures and equipment.

Standard clerical techniques.

Standards and methods of customer account maintenance.

Basic bookkeeping and billing practices.

Principles of accounting, record keeping, and records management.

Cash handling and reconciling a cash drawer accurately on a daily basis.

Computer skills, including Microsoft Office products (Word, Excel, Outlook)

Standard office equipment (ex. fax, copier, calculator, computer)

 

Ability to:

Establish and maintain effective working relationships with employees and the general public.

Understand and carry out moderately complex oral and written instructions.

Multi-task and provide exceptional customer service in a fast-paced office.

Work with the public in a patient, courteous, and friendly manner.

Work with fellow employees in a courteous, positive, and team environment.

Accept change in policies or procedures with ease.

Diffuse difficult customer situations.

Assist coworkers during down time.

Maintain regular and predictable attendance.

Maintain accurate records.

 

Required Education and License:

High School Diploma or GED Equivalent

Two (2) years of clerical experience minimum

Valid Texas Driver’s License
City of Jefferson is an equal opportunity employer.

Applications are available at City Hall: 305 E. Austin St., Jefferson, Texas, M-F 8am – 1pm & 2pm – 5pm.